vs55 Privacy Policy
Learn how your personal information is collected, stored, and kept secure — vs55's transparent and safe data management.
Introduction & Scope
Welcome to vs55. This privacy policy has been written in English for players in Bangladesh, so you can easily understand how vs55 handles your personal information.
When you register an account on the vs55 platform, log in, place a bet, or use any service, you automatically agree to the terms of this policy. Please read this policy carefully. If you have any questions, contact our support team.
vs55 believes that data protection is not a formality — it is a core responsibility we hold toward our players. We have put in place the highest technical and administrative measures to earn your trust.
Key Definitions
The main terms used in this policy are as follows:
Personal Information
Any information that can directly or indirectly identify a person — such as name, email address, mobile number, or device identifier.
Processing
Any operation carried out on personal information — collection, storage, modification, use, or deletion.
User / Player
Any person registered on or using the vs55 platform, who is the owner of the information covered under this policy.
Cookie
Small data files stored in the browser that hold user preferences and session information and help improve the user experience.
What Information We Collect
vs55 collects only the information necessary to provide our services. We never collect information that is not needed.
Registration & Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form — no staff member can read it)
- Profile information provided optionally
Financial Transaction Information
vs55 processes deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The following information is required to complete transactions:
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date-time
- Transaction reference number
We never collect your payment PIN or password under any circumstances. The entire payment verification process is completed through the respective mobile financial service provider's own secure channel.
Technical & Usage Information
- IP address and device type
- Browser and operating system information
- Session duration and navigation path on the platform
- Game history and betting records (for account management)
- Information obtained from cookies and similar technologies
How Information Is Used
vs55 uses the collected information only for the purposes described below. Information is never sold or transferred to any third party for commercial purposes.
Account Management & Service Delivery
- Account registration, verification, and security
- Login and identity verification
- Processing deposits, withdrawals, and transactions
- Managing bonuses and promotional offers (such as the 100% welcome bonus)
- VIP tier tracking and rewards
Customer Support
- Responding to your queries via live chat and email
- Resolving issues and account recovery
- Personalised support based on your preferences and history
Security & Compliance
- Preventing fraud, money laundering, and illegal activity
- Implementing responsible gambling policies and age verification
- Internal auditing and risk management
Platform Improvement
- Analysing and improving the user experience
- Identifying and resolving technical issues
- Planning new features and services
Sharing Information with Third Parties
vs55 never sells your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:
Payment Providers
Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for transaction verification. These providers follow their own privacy policies.
Technology Partners
Minimum necessary information may be shared with contracted technology service providers for platform operation and maintenance. All such partners operate under strict confidentiality agreements.
Legal Obligations
If providing information is legally required pursuant to a court order or a legitimate request from a government or regulatory authority, vs55 will comply with that directive. Where possible, we will notify you in advance.
Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. In such cases, the protections of this privacy policy will remain in effect.
How Your Information Is Protected
vs55 applies industry-standard technical and administrative measures to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transfers between the platform and servers are protected by high-grade SSL encryption.
- Password Hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
- Access Controls: Only authorised staff members have access to data, on a need-to-know basis and limited to the necessary amount.
- Security Audits: Security measures are reviewed and updated through regular internal audits.
- Data Segregation: Different types of data are stored in separate layers and secure environments.
- Suspicious Activity Monitoring: Automated systems monitor suspicious logins or transactions 24/7.
Please note that no system on the internet is completely impenetrable. Keeping your account password secure and not clicking on links shared by unknown parties is your own responsibility.
How Long Information Is Stored
vs55 retains your information only for as long as it is necessary:
- Active Account: All information is retained while your account remains active.
- Closed Account: Even after an account is closed, information may be retained for a specific period for legal obligations, dispute resolution, or auditing purposes.
- Transaction Records: Financial transaction records are retained for the period required under applicable law.
- Deletion Requests: If you request deletion of your information, it will be carried out to the extent possible beyond legal obligations.
Cookies & Tracking Technologies
vs55 uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the platform — maintaining login sessions, security verification, and storing user preferences. Disabling them may prevent the site from working properly.
Analytical Cookies
Anonymous statistics are collected to analyse and improve platform usage. This information is held in aggregated form and does not directly identify any individual.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of vs55.
Your Rights Regarding Your Information
Every player registered at vs55 enjoys the following rights regarding their personal information:
Right of Access
You can find out at any time what information vs55 holds about you and how it is being used.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Restrict Processing
You can request that the use of your information be restricted for specific purposes.
Right to Object
You can object to your information being used for specific purposes.
Right to Portability
You can request to receive your information in a common format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
Protection of Minors
vs55 is an adults-only platform. This service is available only to those who are 21 years of age or older.
We do not intentionally collect information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. If you believe a minor is using vs55, please let us know.
Changes to the Privacy Policy
vs55 reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify you in advance via your registered email or through the platform.
Continued use of the platform after any policy change will be taken as your acceptance of the updated policy. Therefore, this page should be visited regularly.
Privacy-Related Contact
For any questions, requests, or complaints regarding the privacy policy, please contact us:
vs55 Support Center
[email protected]
Support is available 24/7 in Bengali and English
Always available — Bangladesh Standard Time (BST, UTC+6)
We are committed to replying to your message as quickly as possible. Your privacy is our highest priority.
To learn more about vs55 or to read other policies, visit the About Us, Terms & Conditions and Responsible Gaming pages.